Something not working, a charge you don't recognize, or a question before you buy? Email us and a human will read it.
What to contact us about
- Billing, cancellations and refunds — include your account email and the charge date. See Refunds & Cancellations.
- Account access — sign-in problems, email confirmation issues, or deleting your account and data.
- Goal Packs — a purchase that didn't unlock, or a plan that failed to generate. Tell us which pack and we'll fix it.
- Marketplace purchases — problems with a course you bought from a creator.
- Creator payouts — Stripe onboarding, payout timing, or listing reviews.
- Reporting content — anything in the Marketplace that looks misleading or unsafe.
What helps us help you faster
- The email address on your GoalGuide account.
- What you expected to happen and what happened instead.
- The page or plan name, and a screenshot if you have one.
A note on advice
GoalGuide creates planning and organization content. We aren't able to give medical, financial, or legal advice, and support can't review your plan for those purposes. Talk to a qualified professional before acting on health or money decisions.