Refunds & Cancellations

Cancelling a subscription

You can cancel at any time from Upgrade → Manage billing inside the app, which opens your Stripe billing portal. Cancellation stops future charges. Your paid features stay active until the end of the period you already paid for. We do not automatically pro-rate unused time on a cancelled period.

Subscription refunds

• Within 14 days of your first payment: if the product isn't right for you, contact support and we will refund that payment in full.
• Accidental renewals: contact us within 7 days of a renewal charge you did not intend and we will refund it, provided the new period was not substantially used.
• Service failure: if a paid feature was unavailable for an extended period, contact us and we will refund or credit the affected period.

Goal packs and one-time purchases

Goal packs unlock a generated plan immediately. Because the content is delivered on purchase, these are refundable within 14 days only if the content was not generated or was materially not as described.

Marketplace purchases

Marketplace items are sold by independent creators; GoalGuide operates the platform and checkout. You can request a refund within 14 days of purchase if:

• the item was materially not as described on its listing page,
• the content failed to unlock or is inaccessible, or
• the item is a duplicate of something you already bought.

Refund requests after 14 days, or where a substantial portion of the course has been marked complete, are reviewed case by case. Approved marketplace refunds are reversed from the creator's earnings for that sale.

What is not refundable

• Periods already used beyond the windows above.
• Purchases where the content was fully consumed and matched its description.
• Charges disputed more than 90 days after payment.

How to request a refund

Email tyler@nightlayerapp.com with your account email, the charge date, and what you'd like refunded. We aim to respond within 2 business days. Approved refunds are returned to the original payment method and typically appear within 5–10 business days, depending on your bank.

Your statutory rights

Nothing in this policy limits refund or cancellation rights you have under the consumer law that applies where you live. Where local law grants a stronger right, that right applies.